Membership & Cancellation Policy
Everything you need to know about Epic Ryde’s Month to Month Membership…
Your Membership will activate on the date of purchase and will continue to auto-renew on that date each month. Our Month to Month Membership requires a two month minimum commitment and 30 days advanced notice to cancel. Example: If your membership is billed on the 7th of the month and you’d like to finish taking classes in May, please contact us prior to April 7th to cancel. If your cancellation occurs after the April 7th, you will be billed for the following month.
Having a reservation is EPIC because it guarantees you a spot in your preferred class!
Here’s everything you need to know about making reservations…
Epic Ryde Members with an active Monthly Membership, Ryde Card or Drop-In can make reservations online or via a smartphone.
The reservation window opens exactly two weeks prior to the class on a first-come, first-served basis. We recommend making your reservations as early as possible, especially during the busier Winter months. If you prefer not to make a reservation, you are more than welcome to drop-in to a class. However, you are only guaranteed a spot when you have a confirmed reservation.
Reservations require a reservation deposit. This holds and guarantees your spot in the class. Ryde Card holders: When you reserve a class, one Ryde is placed on hold. Attending the class officially pulls that Ryde from your card. If you early cancel, the Ryde is returned. A late cancel or no show results in the loss of your Ryde deposit (i.e. one Ryde).
Members: When you reserve a class, a $10 deposit is placed on your account. A late cancel results in this deposit being transferred from your account and charged to your credit or debit card. If you no-show an additional $5 fee is charged to your credit or debit card. You will only be charged if you late cancel or no-show.
We assume that if you have made a reservation, you agree to the Epic Ryde reservation policies. There are NO REFUNDS OR EXCEPTIONS for a late cancel or no show including sudden illness, traffic, weather conditions, work conflicts, etc. etc.
An early cancellation is any cancellation that occurs prior to 12 hours before the scheduled class. Your deposit is returned in full.
A late cancellation is any cancellation that occurs within 12 hours of the scheduled class. Your deposit is lost regardless of the reason and regardless of whether or not there is a waitlist.
Members are responsible for making and canceling their own reservations online. Even though you may have a reservation, if you are not inside the studio 3 minutes prior to the start of class and the class is full, your spot may be given away to a waiting Member. If this occurs, you will lose your deposit.